Shipping & Returns
Shipping Rates and Times
The shipping options available to you are determined by the contents of your order and your shipping address. The Checkout page will only display the shipping methods that your order qualifies for. If you change your address or the contents of your shopping bag so that your order no longer qualifies for your shipping choice, the site will ask you to edit your order before you proceed to Checkout. Shipping costs are indicated on the order confirmation screen before you complete your order.
Default Shipping Address
Your default shipping address is the one used on your most recent order. At Checkout, you can change your shipping address by clicking the “change” button by the default address. This will allow you to select another saved address, or enter a new one.
You can review your shipping address at any time in the Addresses area of Your Account. You can add, delete, or edit your saved addresses. Changes you make on the Addresses area of Your Account will not affect orders you have already placed.
We occasionally offer special promotions for free or discounted shipping. These promotions have strict eligibility requirements. Please click the following links to review the eligibility requirements for our most popular shipping offers:
Order Processing Deadlines
If all items in your order are in stock at the distribution center closest to you, orders placed before 2:30 PM Eastern (Monday to Friday, except holidays) will begin to process the same day. Orders received after the cutoff times will begin to process the next business day. Orders processed will ship within 48 hours.
Items on Order
If an item is currently out of stock, the date we expect to have the product back in stock will be on that item’s description page. If you choose to purchase the item anyway, a preorder/backorder shipping surcharge will apply. Availability dates for items on order are estimates, and are not guaranteed.
Shipping Confirmation Emails
Our systems will send you an automated shipment confirmation email when we finish processing your order.
Our shipping carriers do not pick up packages from our facilities on weekends, or on postal holidays. Therefore, if you place an order after our order processing deadline, you may experience a delay between your shipping confirmation e-mail and the actual shipment of your order. The time frame for the shipment method you selected will begin when the carrier picks it up for delivery.
Orders may be shipped with any of our preferred carriers: FedEx, US Postal Service, UPS, or DHL. We cannot request or guarantee delivery by a specific carrier. If your shipping address is a P.O. Box, please check that option in the address form to make sure that your order is delivered correctly.
Orders with 2-Day and Overnight shipping are usually delivered by 8PM on the estimated date of delivery. However, we don’t guarantee delivery by a specific time of day.
Orders to P.O. Boxes or US Territories will be delivered by the US Postal Service, and can only be sent with standard or express shipping. Orders to APO/FPO/DPO addresses will be delivered by the U.S. Military Postal Service. We do not use any other shipping carriers for these addresses.
Restrictions on Air Shipping
Most of our packages are delivered by a combination of air and ground transport. However, the US Department of Transportation (DOT) prohibits air shipment of items that could contribute to an on-board fire or other mishap. Restricted items include:
- Aerosol-type products or medications in pressurized spray cans, such as hairspray, shaving cream, and inhalers.
- Products that contain flammable volatile or corrosive chemicals, such as: fragrances, nail polish, bunion treatments, and nail polish remover.
We’re committed to getting your order to you as quickly as possible, but we also want to do it safely and responsibly, in compliance with DOT rules. That’s why we require ground-only delivery, at our standard shipping rates, for orders that contain DOT-restricted products. We are unable to ship DOT-restricted (hazmat) items to Alaska, Hawaii, PO Boxes, APO/FPO/DPO military addresses, or US Territories.
We are unable to arrange weekend deliveries. All shipping and processing times listed on our website are in business days (Monday-Friday, excluding all national holidays). Some of our shipping carriers occasionally deliver orders sent via standard shipping on Saturdays, but this service cannot be requested or guaranteed.
100% Satisfaction Guarantee
All BangBeauty.com purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any item you have purchased from BangBeauty.com, you may return it within 30 days of the date it was delivered and receive a refund or in-store credit, minus the shipping, handling, and other charges.
Certain items can only be returned for refund or credit if they are unused, are in original packaging, and have any original tags and instructions still attached. This includes:
- Hair Care
- Skin Care
- Bath & Body
When you receive your order, please check to make sure these items are in good condition, and let us know right away if there is a problem with your shipment.
Damaged, Defective, or Incorrect Items
We try to always provide the highest level of service possible. If there is a problem with your order, please begin by contacting us immediately; click here to send us an email. Please provide as much information as you can about the problem, including your order number, the name of the affected items, and whether you prefer a refund or replacement. We will respond to you as quickly as possible.
Please do not discard any items unless we direct you to do so.
Special Offers & Promotions
If you choose to return part of an order, you may no longer qualify for all special offers associated with your purchase. For example, if you received a free gift with purchase you may be required to return the gift in order to receive full credit for your return.
Return Shipping and Processing
Please pack your return shipment securely to ensure that the items are not damaged in transit. If you still have it, the box your order arrived in should be sufficient to make sure that your return arrives back at our distribution center undamaged.
Once we receive your return, we will issue a credit or refund within 30 days and send you an e-mail confirmation. Please bear in mind that it can take several days for the transaction to appear on your account, depending on your financial institution.