FAQs

Contact BangBeauty.com Customer Support Team at support@bangbeauty.com or sign into your account at BangBeauty.com and find your order in ‘My Account‘ under ‘Orders‘ or by ‘Clicking Here‘ to begin the return process. When contacting Customer Support through email include the order number and the email the order was placed with. Please click here to review our return policy.

Promo Code: Add products described in the promotion to your Shopping Cart. For “5% off $100” offer, you must add the total number of items to your cart equal to or greater then $100. For “gift with purchase” offers that require a choice of product, you may need to add the gift item to your cart as well, before applying the Promo Code. For “New Customer” offer, you must register for a BangBeauty.com Account, only unique mailing and emails will qualify. Enter the Promo Code listed in the offer in the Promo Code box at checkout. – Click Here to see more.

To qualify for Free Standard Shipping, the order must meet the following requirements:

Every item in the order must be eligible for Free Standard Shipping.

• • Items that are eligible for Free Standard Shipping will display a free shipping message on the product information page:

Everyday Free Shipping with $49 order

• • Items that do not display this message are not eligible for Free Shipping at all.

Please click here to review all of our requirements Free Standard Shipping policy.

We apologize that you received the wrong item or a defective product. Click here to get the return process started.

Credit card refunds can typically take 3-7 business days to appear on your account (depending on your bank). Your credit will appear against your original form of payment. PayPal and PayPal Credit refunds can typically take 3-7 business days.

Please click here to check the status of your order online. If you are unable to login please email us by clicking here.

You can check the status of your order at https://bangbeauty.com/order-status/ or by emailing us at support@bangbeauty.com. Please also add support@bangbeauty.com to your contact list and check your SPAM or JUNK folder in your email account to see if the order confirmation email is there.

We apologize that we don’t offer delivery to your destination however please click here to contact us to make special arrangements for shipping to your country until it has been added to our list of countries we ship to.

In order to ensure a safe shopping experience we may place an order on hold and ask our customers to confirm specific information. Please refer to the email we sent you and provide us with the requested information in order to continue processing your order.

Yes, BangBeauty.com takes the security of our customer’s information very seriously! Our website is PCI-compliant, uses SSL technology, encryption techniques and is scanned multiple times daily to ensure it is safe and secure to shop in our site.

Please click here to register as a new customer and start taking advantage of our specials and coupons.

You can unsubscribe from our mailing list by emailing us. Click here to get started.

If you had previously created a web account with us click here to log in and change your email address.