Below are frequently asked questions, you may find the answer for yourself
If you’re unable to find the answers you need online, please contact us! You can:
- email your question to us online
- or call us (513) 850.BLUE(2264) anytime, Mon – Fri: 9am — 5pm, 5 days a week
All BangBeauty.com purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any item you have purchased from BangBeauty.com, you may return it within 30 days of the date it was delivered and receive a refund or in-store credit, minus the shipping, handling, and other charges. Please click here to review our return policy.
Contact BangBeauty.com Customer Support Team at firstname.lastname@example.org or sign into your account at BangBeauty.com and find your order in ‘My Account‘ under ‘Orders‘ or by ‘Clicking Here‘ to begin the return process. When contacting Customer Support through email include the order number and the email the order was placed with. Please click here to review our return policy.
Promo Code: Add products described in the promotion to your Shopping Cart. For “5% off $100” offer, you must add the total number of items to your cart equal to or greater then $100. For “gift with purchase” offers that require a choice of product, you may need to add the gift item to your cart as well, before applying the Promo Code. For “New Customer” offer, you must register for a BangBeauty.com Account, only unique mailing and emails will qualify. Enter the Promo Code listed in the offer in the Promo Code box at checkout. – Click Here to see more.
To qualify for Free Standard Shipping, the order must meet the following requirements:
Every item in the order must be eligible for Free Standard Shipping.
- Items that are eligible for Free Standard Shipping will display a free shipping message on the product information page:
Everyday Free Shipping with $49 order
- Items that do not display this message are not eligible for Free Shipping at all.
I returned an item that I purchased and I have not received my refund. How long do I need to wait to receive my refund?
Credit card refunds can typically take 3-7 business days to appear on your account (depending on your bank). Your credit will appear against your original form of payment. PayPal and PayPal Credit refunds can typically take 3-7 business days.
We apologize that we don’t offer delivery to your destination however please click here to contact us to make special arrangements for shipping to your country until it has been added to our list of countries we ship to.
In order to ensure a safe shopping experience we may place an order on hold and ask our customers to confirm specific information. Please refer to the email we sent you and provide us with the requested information in order to continue processing your order.
Yes, BangBeauty.com takes the security of our customer’s information very seriously! Our website is PCI-compliant, uses SSL technology, encryption techniques and is scanned multiple times daily to ensure it is safe and secure to shop in our site.